Frequently Asked Questions

	"Is My Graphic Design an Australian Company?"
	Answer: YES. My Graphic Design is a 100% Australian owned and created Company. We are located in Rockdale close to the heart of the Sydney CBD. All our Concepts and Designs are made in Australia for any client Worldwide.

	"Can you deliver the final designs to my email address online?"
	Answer: YES. Our Service is specifically designed for delivery online. We create all of our artwork here at My Graphic Design and can deliver it to you at your email address, printers email address, or to anyone else that will be handling your files. We also send out complimentary CD's to your postal address for larger files.

	"I live in America. Do you do design work for international clients?"
	Answer: YES. Absolutely! As long as you speak English or have a translator to interpret your brief for us, we can do design work for anyone that lives anywhere in the world! As long as you have the internet to correspond with our designers at My Graphic Design and to receive your files with, we can do business with you!

	"Do you ship internationally?"
	Answer: YES and NO. We usually work through an online delivery system so in a way yes, we can deliver our files to any client anywhere in the world as long as they have the internet. Basically anyone from anywhere in the world can use our services at My Graphic Design. We are also happy to send over a complementary CD for larger files to anywhere in the world. As for printed copies of your work on paper or other media: NO. We do not do printing or deliver internationally. You will have to organize delivery and packaging with a local printer.

	"Do you do printing at your design studio?"
	Answer: NO. Our Company is a design studio only and does not do any in house printing. However we have a list of recommended printers which we deal with regularly and recommend as our most trusted and reliable printing providers. You will have to enquire about printing prices separately at the printing provider of your choice as they are not included in any of the design prices on this website. The prices listed here are for design services only and do not include printing costs.

	"How do I pay? Can I pay in cash or by Direct Bank Deposit?"
	Answer: YES. If you live nearby Rockdale you can come in and pay by cash in person. We also encourage direct deposit payments into our bank account if you do not have a credit card. Otherwise you have the option of paying with our chosen Australian payment gateway, Paymate, which will process your payments online with most credit cards in 57 different countries. Paymate is a guaranteed and trusted method for paying online with your credit card with the Australian Dollar, which is why we prefer to use it for processing our payments over Paypal.

	"Is it possible to get my last minute job done? Within the next 24 hours?"
	Answer: YES. In most circumstances one of our designers should be able to have your job completed in the turnover time that you require. As long as we receive your communication right away and we are able to speak to you during that time about the progress of the job, we are happy to do your last minute job for you. Please note however that the job must be of a standard size in order for it to be completed within 24 hours. Very large jobs by nature may take longer than 24 hours to complete.

	"What are your business hours?"
	Answer: Our preferred hours of business are between 13:00 - 24:00 eastern standard time. We are happy to work after normal business hours for any sort of last minute or rush job beyond those hours.

	"Why do you use Paymate and Not PayPal?"
	Answer: We Prefer Paymate over PayPal because it is more easily integrated into a shopping Cart for Australian Buyers. With Paymate we are able to sell our Design work in Australian Dollars AUD. Paymate also has the advantage of depositing funds directly into the sellers bank account within the same business day. These are the main reasons we choose Paymate rather than PayPal for our Ecommerce.

	"How much does a Graphic Designer usually charge per hour?"
	Answer: In Australia as soon as a Graphic Designer has completed their formal Graphic Design education and left school, their work is expected to be worth a minimum of $40 per hour. The median figure for Graphic Design work is $90 per hour and a senior Graphic Designers rate is expected to be anything up to $110 per hour or more. Generally the range of charges is between $20 per hour as a lowest and $240 per hour as the highest with a broad range of fees in between depending on the experience and skill level of the graphic designer.

	"Who owns Copyright for the Designs that I paid for?"
	Answer: At My Graphic Design the Graphic Designer always owns copyright but upon final payment for the Design you are actually paying for the license to use the artwork or design for various purposes and under certain limitations and conditions. We reserve the right to use the design for our own promotional purposes, example: our website gallery. Your license will cover the use of the Design for most standard purposes. Please speak to our designer to clarify your license agreement and copyright restrictions if you are unsure.

	"Do you work to a budget? I am really short of cash at the moment"
	Answer: YES. You can speak with our designer confidentially about your budget and we can organize a plan just for you. If you are really tight with money at the moment we can work out a design that will be simple and effective and take the minimum amount of time so that you can save money on your design work. You can fill out the Quote Form and give us the details of your job as well as the amount you are willing to pay and we will get back to you within the next few business days to discuss with you how we are going to achieve your goal!

	"What is the difference between a Design for Print vs. Web?"
	Answer: Design applications which are made for Print require a higher resolution to maintain their quality with the most common formats as tiff, eps or press quality pdf's. These are mainly designed in cmyk format for the four colour printing process. These files are usually large so that they can be successfully printed to look Professional. Web graphics and images on the other hand require a low resolution to be viewed on a screen and are most commonly gifs or jpegs. These are designed using the rgb colour mode or using specific hex colours. These are small files so that they can be downloaded and viewed quickly on the web, but, should never be used for print as the final product will end up looking terrible.

	"If I want to order more than one design. Will I get a discount?"
	Answer: YES. By purchasing more than one design application you will save money on artwork by buying it in bulk and having it done at the same place. It will also save you the time and effort of transferring files from one designer to another. You are able to create your own custom package deal in the package deals section of our site, just by telling us what graphic design applications you want to combine and we will introduce reductions to the cost of the total creative process. Generally the more designs you purchase the more of a discount you will receive. It is a worthwhile way to save money by getting many jobs done at the same time.

	"How long will my design take to complete?"
	Answer: It depends. Some jobs are simpler than others and therefore take less time. Some examples of these are signs and simple logo designs. Some applications are cheaper than others and that is usually because they are less complicated to design and might take somewhere between a few hours or up to one day to complete. Other applications such as Magazine Layouts and Book Designs are more complicated and therefore require a lot more work to get finished. These applications typically require a much larger workload and are therefore priced higher than the others. You can get an estimate for a graphic design application by requesting a quote, answering a few questions and providing a description. That way we can give you a closer estimate for time needed for your graphic design job.

	"How do I know that I am being charged fairly for graphic design work?"
	Answer: At My Graphic Design we always charge you fairly for the design work that you purchase. Our prices are calculated according to how difficult the design is to produce and how much time & experience it will take. If you are unsure about what you are being charged for please ask us and we will be happy to explain it to you.

	"What is a Revision and how does it work?"
	Answer: A Revision is basically a change, used by the client of a graphic designer to make a moderate to large alteration to one of the elements of a project or the direction of the project. Example: John has asked us to Design a Logo for his Garden Produce Website. Up until this point he has wanted a tomato as one of the main elements of the logo design, as well as the word 'John's Produce.' At some point John decides that he would like to have a melon as one of the main elements instead of a tomato. This is a change large enough to be called a Revision. Not all changes will be regarded as revisions, such as making a font size one point smaller, etc. It is considered to be a revision if it is large enough to add considerable time to the length of the project. We will let you know During a project if a change you require is considered a Revision or just part of the normal Design Process.